Introduction

Aircraft earns revenue for the airline when it flies in the air. It does not earn while on ground. Therefore it is important for the airlines to keep their aircrafts on the ground for as minimum time as possible. This means the essential ground service and support to flight has to be done in most efficient manner and in as minimum time as possible. This is accomplished by the Ground service or Ramp Service and the professionals who do this job are called as Airport Ramp Agents. This course aims at providing insight of this job and career for those who aspire to work for airline in the field of Airside Ramp Services.

What you will learn

• Introduction to Ramp & Services
• Airside Environment
• Ground Service Equipment
• Overview of Airside Operation
• Aircraft Turn-around
• Flight Catering
• Aircraft Cleaning Services
• Baggage / Cargo Handling
• Aircraft Fuelling
• Waste Management
• Standard Operating Procedures
• Airside Safety
• Security Awareness
• Airside Fire Safety
• Career as a Ramp Agent

Learning Outcomes

After completing this course, you should be able to:

• Know about Airside environment of an airport and Ramp area in particular
• Understand the marking on the Ramp, Aircraft docking and related operations
• Know about various equipment used to service the aircraft and for loading / unloading passengers
• Understand Cargo / baggage movement on Ramp and its loading and unloading operation
• Gain knowledge of support equipment to Aircraft such as ground power, fuelling
• Know about Aircraft Cleaning process
• Understand the operations involved in Aircraft Turn-around
• Know about Waste Management on Ramp
• Be aware of safety processes on Ramp and security of Ramp Area
• Know about the Fire Safety in particular and firefighting procedure
• Understand the Career of Airport Ramp Agent